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POLICIES |
Answers to commonly asked questions!
How do I purchase tickets?
Tickets are sold on a first-come, first-serve basis. All
tickets are $4.50 for all seats.
Do you take reservations?
Unfortunately, we cannot take reservations. Our
doors open 30 minutes before the beginning of the first movie.
You may purchase tickets for the first movies, when the ticket
booth opens. The ticket booth opens 30 minutes before matinees
and one hour before evening shows. You may purchase tickets for
the second showings, once the booth reopens. There are no late
admissions to any shows.
If I arrived 20 minutes before the show, why were the tickets
already sold out?
While we are happy to be so successful, we
understand that some patrons may be frustrated when we sell out a
movie while there are still people waiting in line to purchase tickets.
Because our restaurant tables take up theater space, we can not offer
as many seats as a traditional theater. We often sell out, especially
on the weekends, so we suggest that you arrive at least 30 minutes
before the film starts to purchase your ticket. Though we can not
offer a guarantee that arriving 30 minutes early will always allow
you to purchase a ticket before we sell out, it is usually sufficient
for most movies. We can not predict which shows will sell out on
any given day. A very popular movie may sell out earlier than predicted,
even on a weekday.
Can I get my own table?
Please understand that when you purchase a ticket
as in any movie theater, you are reserving a seat, not a table. If
the theater is crowded, you may need to share a table with other
guests. This is a great opportunity to make new friends!
When do the movies change?
Our movies and schedules change on Friday. Due to
the complicated nature of film booking, we do not usually know
the names of our movies in advance. If a movie is very popular,
we may keep it two weeks or more.
How do I order food and drinks?
After purchasing your
ticket, please wait in the lobby. We usually seat the theater 30
minutes before the movie starts, so that you may read the menu
and place your order before the lights are dimmed. Please place
your entire order at once, including your drinks, appetizers, entrees
and desserts. This allows your order to be processed efficiently.
Unlike most restaurants, we seat all guests at the same time, so
please allow additional time for your order to arrive. Our full-service
wait staff will deliver your food to you during the first 30 to
40 minutes of the film.
Do you serve alcohol?
Yes! Raleighwood serves both beer, wine, and wine-based
cocktails. Please present a valid picture ID when ordering alcoholic
beverages.
Do you take credit cards?
Yes and no! Ticket sales are cash only. We
accept cash, Visa, MasterCard and AMEX for restaurant sales. Sorry,
we can not accept checks.
What should I do if other customers are
talking and disturbing the show?
Just let us know! We will take care of the problem.
Naturally, we reserve the right to remove disruptive guests from
the premises. We also reserve the right to refuse service to anyone
for any reason.
Can I drop off my kids for a show?
No. Sorry, but we cannot allow unsupervised children
at Raleighwood, as they tend to disturb other guests. Children
under 18 must be accompanied by an adult 21 years old or above.
Well-behaved children are very welcome to attend a movie with their
parents and guardians. Please take crying children to the lobby,
immediately. Please do not bring children under 5 to shows starting
after 6:00 p.m. To ensure the safety of your children, please do
not let your little ones walk around the theater without an adult
escort, as our wait staff can not see the tiny wanderers while
we are carrying full trays of hot food!
Do you sell gift certificates?
Yes! Just ask a manager after 5:00 p.m. We
recommend that you purchase the certificate for a minimum of $25
for a couple. Gift certificates are available for any amount over
$10.00.
Can I rent a theater for a private event?
Yes! Just call
our office at 919-846-8330 to let us know what you need.
Thanks for your interest in Raleighwood
Cinema Grill.
Please join us for dinner and a movie! |
